Frequently Asked Questions
These are among the questions we are normally asked and their answers:
Q: What happens if I become ill?
A: We are a Residential Home and therefore cannot offer full nursing care. If any of our residents become ill they can be cared for at Melbourne House Care Home providing their Doctor agrees.
Q: Can I bring my own furniture with me to Melbourne House Care Home?
A: The only limit placed on residents wishing to bring their own furniture is the size of their room and safety regulations. Melbourne House Care Home actively encourages residents to bring their own small items of furniture and ornaments as it helps them to settle in. We will be happy to discuss with you the feasibility of bringing your own special items into the room you have chosen. We try to please.
Q: What activities does Melbourne House Care Home offer?
A: Melbourne House Care Home offers a range of activities from outings, entertainment in the Home, music and movement, bingo, quizzes, hairdresser and chiropodist. Our activities vary depending on each resident’s requests and wishes. We do everything possible to meet your individual choice of activities.
Q: When can any family and friends visit?
A: As Melbourne House Care Home is your home, there are no restrictions and visitors are welcome at anytime although we do ask where possible to avoid mealtimes. Visitors who have travelled far are welcome to join you for a meal. Please let us know in advance.
Q: Can I come and go as I please?
A: Residents are free to come and go as they please. All we ask is that you let us know that you are going out and where possible where, who with and what time we can expect your return.
Q: Can I smoke?
A: Smoking can be a danger as an accident with a match, lighter or cigarette could lead to fire in the Home. This is one of the reasons we operate a ‘designated areas only’ smoking policy. Those residents who wish to smoke may do so in the smoke shelter in the garden, supervised where necessary. Smoking is subject to an on-going risk assessment.